Hilton Garden Inn Rancho Mirage

Challenge

Managing daily internal logistics requires significant staff time and physical effort. Tasks like moving trash and linens are essential to operations but can pull team members away from guest-facing responsibilities and add physical strain to the workday.

Solution

The Hilton Garden Inn Rancho Mirage deployed TIM-E, an autonomous service robot from TechForce Robotics, through a Robotics-as-a-Service subscription model. Delivered as a fully managed service, TechForce handles deployment, mapping, monitoring, maintenance, and ongoing support, allowing the hotel to add automation without taking on the responsibility of managing the technology itself.

Impact

With TIM-E supporting trash and linen movement, the hotel has been able to reduce the physical demands placed on staff while maintaining consistent internal workflows. Team members can spend more time focused on service and supervision, while behind-the-scenes operations continue running smoothly.

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